ROMIT RAJ
Quicksand Design Studio
BABITHA GEORGE
Quicksand Design Studio
CRISTIN MARONA
Matchboxology
REBECCA WEST
Ipsos
ANABEL GOMEZ
Independent Technical Advisor
TRACY PILAR JOHNSON
The Bill & Melinda Gates Foundation
ADITYA PRAKASH
Quicksand Design Studio
SUNNY SHARMA
Ipsos
AYUSHI BIYANI
Quicksand Design Studio
MRITTIKA BARUA
James P Grant School of Public health, BRAC University
CAL BRUNS
Matchboxology
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Globally, the COVID-19 pandemic has been an inflection point, bringing heightened awareness around the preparedness and resilience of public health systems in dealing with severe shocks. While the pandemic has accentuated the existing weakness in public health systems, for many, especially those belonging to marginalized sections of society, seeking healthcare has always been fraught with severe challenges and frictions.
This paper presents the findings from a two-year design research project conducted...
public health
Intelligences
Anticipating Needs: How Adopting Trauma-Informed Methodologies During COVID-19 Influenced Our Work Connecting Frontline Workers To Temporary Housing
Dhanabir Sharma • 0 Comments
MEREDITH HITCHCOCK
Airbnb.org
SADHIKA JOHNSON
Independent (formerly Airbnb)
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This case study argues that all research should be trauma-informed research. It asserts that because researchers cannot anticipate everything about research participants’ needs, histories, and context, taking an approach that assumes all participants are more likely than not to have experienced trauma should be the paradigm for researchers. Even before receiving formal training in trauma-informed research, incorporating methodologies from trauma-informed research can make all researchers more human-centered. From March–April 2020, researchers from Airbnb conducted research to help launch a program that provided free or discounted accommodations to COVID-19 frontline workers: Frontline Stays. The researchers needed to conduct research with both frontline workers and Airbnb hosts who were temporarily opening their homes to them. Some of the researchers...
Intelligences
Anticipating the Unanticipated: Ethnography and Crisis Response in the Public Sector
Dhanabir Sharma • 0 Comments
CHRISTINA CHEADLE
Stripe Partners
HANNAH PATTINSON
Surrey County Council
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This case study emphasizes the importance of ethnographic research in the public sector, specifically regarding emergency preparedness and crisis-response. In the summer of 2020, Surrey County Council in England commissioned a mixed-method Community Impact Assessment to better assist and serve their residents during the Covid-19 pandemic. Stripe Partners conducted the place-based ethnographic work, helping discover insights that led directly to strategy change. The ethnographic and quantitative research went hand-in-hand and led to rich and meaningful insights that were able to confidently convince decision makers to create change. Our ethnographic work validated many of the quantitative findings, while simultaneously providing the depth that allowed them to accurately and most usefully allocate resources for change. We researched how local communities...
Intelligences
How I Learned to Stop Worrying and Love Surveillance
Dhanabir Sharma • 0 Comments
SUSAN FAULKNER
Intel Corporation
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PechaKucha Presentation—When a man rang our doorbell late at night and claimed that his teenage daughter was in our house, but she wasn't, my husband and I considered getting a doorbell cam. With camera surveillance and facial recognition becoming more commonplace, we wanted a privileged view of our surroundings, and a sense of control over what was happening on our doorstep. But, while we wanted the doorbell cam to see our late-night visitor if he ever came back, we knew it would also see us coming and going, and living our lives. We put the thought of a camera aside, but a few weeks later another uninvited guest knocked on our door. The coronavirus arrived in the US with a vengeance, and...
Intelligences
The Change before Behaviour: Closing the Value-Action Gap Using a Digital Social Companion
Dhanabir Sharma • 0 Comments
GYORGYI GALIK
Design Council & Royal College of Art
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This paper describes an experiment, designed and developed with the ultimate aim of fostering low-pollution and low-carbon social innovation. It offers an evidence-based practical alternative to conventional, technological approaches and narratives of smart cities aimed at sensing air pollution and mitigating the effects of climate change.
In this experiment a new voice user interface is designed, developed and tested with input from participants – to explore the potential of a new, more socially minded adaptation to current AI assistant devices in the home and enhance the field of smart technology design. The experiment is developed with a group of participants to demonstrate how design research can raise novel questions and inform disciplines with an interest in behaviour change, environmental pollution and smart homes. This work demonstrates the potential for technologies...
Perspectives
Something More Persuasive than Fear
Jennifer Collier Jennings
by ED LIEBOW, American Anthropological Association
What’s the first thing to do if, at the end of your work day, you come home to your apartment and see a river of water flowing out from under the washroom door, threatening to harm your home and your downstairs neighbor’s? Do you start to clean up the mess while the water keeps flowing? No, you shut off the water first. Only then do you attend to the damage.
Ninety-two people are killed by firearms each day In America, a flood of deaths in the US each year that rivals the number of deaths from traffic accidents, according to the Centers for Disease Control and Prevention. In Japan, and in the UK as well as elsewhere in Western Europe, you are considerably more likely to be struck by lightning than to be killed by a gun.
There are plenty of people everywhere who have issues with anger management, macho crises, impulse control, or more severe mental health problems. But if the most lethal weapon they have at hand is a rolling pin, or even a kitchen knife, and not a firearm,...