office space

Intelligences

(Fr)agile objects: Thinking Scrum through Post-It Notes

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ISABEL LAFUENTE Sidia WILSON PRATA Sidia [s2If is_user_logged_in()]DOWNLOAD PDF [/s2If] [s2If current_user_can(access_s2member_level1)] [/s2If] Agile methodologies have taken hold as a model to be followed in software industry. Among them, Scrum is one of the most used frameworks and has a high level of acceptance among a large range of organizations. The underlying premise of Scrum is that by implementing an iterative and incremental process of development, an organization can become more efficient in coping with unpredictability, thus, increasing the chances of delivering business value. In this paper we use the context of SIDIA, an R&D center based in Manaus (Brazil), to look at how Scrum is practiced, by following Post-its notes, which are commonly used in agile landscapes. Following previous work on the idea of thinking through things (instead of thinking about things) as an analytic method to account for the ethnographic experience (Henare, 2006), the purpose here is to draw out the capacity of these objects to...

Intelligences

Getting from Vision to Reality: How Ethnography and Prototyping Can Solve Late-Stage Design Challenges

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BRADY SIH Kaiser Permanente HILLARY CAREY Winnow Research MICHAEL C. LIN Kaiser Permanente [s2If is_user_logged_in()] Download PDF [/s2If] [s2If current_user_can(access_s2member_level1)] [/s2If] Cast Study—In 2014, Kaiser Permanente began implementing a next-generation medical office model that reimagines the outpatient care experience, combining new architecture, workflow, and technology to create a more convenient experience for patients and a connected, efficient experience for staff and care teams. As the first next-gen facilities were being built, challenges emerged as teams across a variety of disciplines attempted to translate the model's vision into reality. Teams were making design and operational decisions in parallel, without the ability to see how their decisions impacted the overall user experience. To resolve these challenges, our innovation team at Kaiser Permanente used a hybrid make-and-observe method of prototyping and ethnography. Employing a co-creation mindset (Bødker and Grønbaek 1991), we engaged staff and...

Intelligences

Disrupting Workspace: Designing an Office that Inspires Collaboration and Innovation

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RYOKO IMAI Hitachi America MASAHIDE BAN Hitachi America[s2If is_user_logged_in()]Download PDF[/s2If][s2If current_user_can(access_s2member_level1)] [/s2If] Case Study—Hitachi America's R&D, comprised of five technical laboratories, opened the Center for Social Innovation in January, 2016. When the new office project emerged, the R&D group used the opportunity to reflect on and strengthen collaborative practices, organizational culture, and our customer engagement approach. We conducted an internal ethnographic study to investigate how space was used in our previous office, and based on our findings designed a new office space to facilitate collaboration and innovation for our group. [s2If current_user_is(subscriber)] Become a member to access video. Learn More. [/s2If] [s2If !is_user_logged_in()] Free Article: Please sign in or create a free account to access the leading collection of peer-reviewed work on ethnographic practice. To access video, Become an EPIC Member. [/s2If] [s2If is_user_logged_in()] INTRODUCTION The...