digital literacy

Intelligences

Becoming Digitally Resilient: Understanding the Gap between Online Government Services and Low Ability Users

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Presentation slide: Photograph of a person at a desk with a lap top and computer mouse and a smartphone. They are writing in a small spiralbound notebook.
YONI LEFEVRE STBY bv DOROTA GAZY STBY bv [s2If current_user_can(access_s2member_level1)] [/s2If] [s2If !is_user_logged_in()] Join EPIC to access video: → Learn about Membership → Browse Video Library [/s2If] [s2If current_user_is(subscriber)] Join EPIC to access video: → Learn about Membership → Browse Video Library [/s2If] In the Netherlands, approximately 2.5M people struggle to use technology in their daily life and are unable to use online governmental services independently. People with low digital literacy are increasingly feeling left behind by the digitalisation of society. Even though this group is very diverse, what they have in common is getting stuck at some point when they are in a digital environment, e.g. when filling in digital forms. The Dutch government wants to provide more effective and appropriate help by designing more accessible online services and offering different types of support. To support this, STBY was commissioned to do qualitative research to better understand the experiences...

Intelligences

Searching for the Next Billion: Global Design for Information Seeking across Cultures

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JENNIFER ZAMORA Google Inc. [s2If is_user_logged_in()]DOWNLOAD PDF [/s2If] [s2If current_user_can(access_s2member_level1)] [/s2If] While billions of people are established internet users, there are still billions of new users who have just come online in recent years and this growth will continue, especially on mobile in non-Western countries. Information seeking is essential to online behavior across the world, yet many prominent information-seeking platforms are heavily influenced by Western design patterns and use cases that originate from desktop. As we anticipate the future of information-seeking designs for new users, we explore opportunities to improve the experience by establishing a framework to evaluate common barriers to information seeking online across cultures. Qualitative insights were collected from 164 participants to understand information-seeking patterns and barriers for users across three countries: Nigeria, Mexico, and India. Interviews were conducted with participants in their day-to-day environment,...

Intelligences

Tutorial: Digital Ethnography in Domestic Spaces

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JENNY KENNEDY RMIT University ROWAN WILKEN RMIT University [s2If current_user_can(access_s2member_level1)] [/s2If] [s2If !is_user_logged_in()] Please sign in or become an EPIC Member to access video. [/s2If] [s2If current_user_is(subscriber)] Become an EPIC Member to access video: → Learn about Membership → Browse Video Library [/s2If] Overview This tutorial explores research in people’s homes through digital methods. The instructors focus on how to utilize participant’s existing digital skills and materials to undertake ethnographic research on and in their home environment, and develop a greater awareness of how geographical and socio-economic circumstances impact the research process. Participants collaborate to discuss how understanding of domestic contexts might frame our research design and specific methods, and consider ways for enhancing the collaborative and participatory process of data collection in the domestic space. This tutorial was presented in full at EPIC202020. The video includes...

Intelligences

On AI Natives and the Business of AI

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ASHWINI ASOKAN Mad Street Den [s2If current_user_can(access_s2member_level1)] Pizza robots, pandemic trackers, altered carbon, the perfect tiktok lineup, that instagram lipstick filter, that racist sensor that filtered the victim, national citizen trackers, my deepfaked face on Okoye's body while I slay Kill Monger's men....We live in an AI world. Nascent and frivolous as it may seem to some, it powers billions of lives quietly everyday, both visibly and invisibly, thanks to the ubiquity of data and screens. But who are the creators? Who decides how people are controlled? How is AI designed? Who cares? Who is a citizen of an AI inhabited world? This talk explores the idea of an AI-Native, in a world largely being designed by the businesses of AI. [/s2If] [s2If !is_user_logged_in()] Pizza robots, pandemic trackers, altered carbon, the perfect tiktok lineup, that instagram lipstick filter, that racist sensor that filtered the victim, national citizen trackers, my deepfaked face on Okoye's body while I slay Kill Monger's men....We...

Intelligences

Breaking the Language Barrier: India, The Digital Revolution and Human Agency

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SHUBHANGI ATHALYE Convo Research & Strategy Pvt. Ltd STUART HENSHALL Convo Research & Strategy Pvt. Ltd [s2If current_user_can(access_s2member_level1)] [/s2If] [s2If !is_user_logged_in()] Join EPIC to access video: → Learn about Membership → Browse Video Library [/s2If] [s2If current_user_is(subscriber)] Join EPIC to access video: → Learn about Membership → Browse Video Library [/s2If] [s2If is_user_logged_in()] [/s2If] PechaKucha Presentation India is pioneering the future of low and illiterate populations and as a result changing the course of AI, human agency and how we empower the next connected billion+. In a country with such a complex linguistic and demographic landscape the challenges are mammoth. However, with the sudden cheap and easy access to the internet, mobile technology is proving to be the vehicle for human agency. It is proving to be the catalyst and throwing up new tools especially for those poorly equipped to adopt. As an ethnographer I’m always struck with how the...

Perspectives

New Forms of Literacy are Expanding Digital Expression

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screenshot of YouTube cooking video "Housewife ka simple routine II Indian youtuber Ravina II"
by STUART HENSHALL, Convo Some time ago I watched an older Indian woman using Google Assistant to access recipes. She expressed how thrilled she was: her family would be eating new meals and they would appreciate her more. As I looked more closely, it was obvious the cooking instruction video (in Hindi) contained no text. (Makes sense, she doesn’t need it.) There are probably millions of recipes like this, many of them not professionally produced. In time, this woman herself may even become a creator of recipes and videos, despite not being able to write. She bypasses text for entertainment and learning, bringing her great joy and a new sense of independence. This is a significant change: previously, sharing recipes across time and space required writing, and less literate users avoided doing anything much more with their phones than calling. Now, voice and video technology is catalyzing new forms of engagement with a wider world. More recently, I was watching a group of TikTok creators talk about TikTok, a social media video...

Intelligences

#GoingEthno in the Indian Bureaucracy

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AAKASH SOLANKI International Innovation Corps (IIC) at the University of Chicago SARVESH TEWARI International Innovation Corps (IIC) at the University of Chicago[s2If current_user_can(access_s2member_level0)] Download PDF[/s2If] [s2If current_user_can(access_s2member_level1)] [/s2If] Case Study—Based on experience of working in the Department of School Education, Government of Haryana on a Management Information System being built to reduce administrative workload on teachers and bureaucrats, this case study describes how ethnography was used to understand and address the problem of technology adoption in a large bureaucracy. Ethnography helped the Department in framing the problem of adoption as one of lack of adequate Digital Literacy within the organization and in developing strategies to address it. Digital Literacy workshops were conducted to improve broader Digital Literacies in the Department, which improved literacy levels by 48%. For ensuring sustainability of this initiative, the Department instituted a continuous...