big data

Seeing the World at Scale and in Depth: A Journey with Big and Thick Data

by QAMAR ZAMAN, Stripe Partners When I was studying economics at university one of our professors introduced us to Jorge Luis Borges’s “On Exactitude in Science”, a one-paragraph story. It imagines an empire so enthralled by cartography that larger and larger maps of the place are built by successive generations until a map on the same scale as the empire is drawn. Following generations realise a map of such magnitude is cumbersome and “in the western deserts, tattered fragments of the map are still to be found, sheltering an occasional beast or beggar”. Our professor’s point back then was that in a world where trying to see and make sense of too much is impossible, simple models to comprehend the world (and economics was built on simple models) carry immense value. Some years on from that, combining big data and thick data promises the ability to see and understand much more. Their combination can provide maps which are vast but also allow us to make sense of the landscape and people inhabiting them. This piece shows what...

One Small Step for Ethnography, One Giant Leap for Banking and Insurance

JENNIFER ROTH USAA SARA KLUCKHOHN USAA [s2If current_user_can(access_s2member_level1)] [/s2If] [s2If !is_user_logged_in()] Join EPIC to access video: → Learn about Membership → Browse Video Library [/s2If] [s2If current_user_is(subscriber)] Join EPIC to access video: → Learn about Membership → Browse Video Library [/s2If] PechaKucha Presentation—In this presentation we argue that in many regulated industries such as banking, finance, and insurance, a post qualitative vs. quantitative world is not yet a reality. In such an environment, advanced analytics could be likened to being in its teenage years, while behavioral research is still in its infancy. Big data primarily drives our metrics, but in such a highly digitized and individualized culture, we know that ethnography is the missing piece of the puzzle. This means that as social scientists we must be the loudest (and sometimes lone) voice calling to leverage employees who are trained in these skill sets and incorporate...

Physicalizations of Big Data in Ethnographic Context

JACOB BUUR Design and Communication, University of Southern Denmark SARA SAID MOSLEH Design and Communication, University of Southern Denmark CHRISTINA FYHN NIELSEN Design and Communication, University of Southern Denmark [s2If is_user_logged_in()] Download PDF [/s2If] With the Big Data hype, making digital data accessible and relatable for non-data experts is becoming an increasing challenge. In this paper we suggest Data Physicalization as a novel approach to facilitate conversations with collaborators about the meaning of data. While this challenge has been approached with data visualizations before, we propose that Data Physicalizations can bring stronger engagement and even more depth to the data than visualizations can offer. Based on four design examples, we investigate how data, when made physical, can be used to instigate valuable reflections between field researchers and non-data experts, and can serve as a platform for design. In all cases we worked with Data Physicalization to enhance our own understanding of the field,...