LINDSEY WALLACE, PHD Adobe Design Research & Strategy Team JENNA MELNYK Adobe Design Research & Strategy Team [s2If is_user_logged_in()] Download PDF [/s2If] [s2If current_user_can(access_s2member_level1)] [/s2If] Case Study—The authors used anthropology and other design research methods to develop a new kind of study to capture the world of professional creatives and the people they work with. To uncover core collaboration challenges for professional creatives the authors asked asked them to walk through past projects, who they interacted with at different points, and discuss their affective experiences. Critical collaborative problems for participants in this study stemmed from two factors: ever-increasing corporate demands to do more with less, and concurrent attempts to automate feminized administrative coordination tasks. To communicate actionable findings, the authors balanced systems-level thinking with the identification of the kinds of problems Adobe could and would solve. While large scale social change was outside...