SAJAL NAGWANSHI
Intelligences
‘It’s Not Just about the Patient’: A ‘360° Feedback’ Ethnography of Chronic Care Knowledge Generation
JYOTIRMAYA MAHAPATRA
Xerox Research Centre India, Bengaluru
NIMMI RANGASWAMY
Xerox Research Centre India, Bengaluru
SAJAL NAGWANSHI
Xerox Research Centre India, Bengaluru [s2If is_user_logged_in()]Download PDF[/s2If]
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The paper attempts to offer a method to consistently monitor and capture a data eco-system in the everyday of a patient-caregiver relationship. We offer an account of the capture and intermeshing of different types and quality of data sources and their gainful deflection into a methodological protocol for ethnographic engagements. We call this the ‘360° feedback’ ethnography and elaborate its underlying methodological process in this paper. Building on the live feedback obtained from various stakeholder activities in a care ecosystem, we propose how a 360° feedback can enrich regenerative knowledge.[s2If current_user_is(subscriber)]
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